Privacy Policy

At Family Life Care International Insurance Services - FLCI, accessible from staging.familylifecare.cloud, one of our main priorities is the privacy of our visitors and members. This Privacy Policy document contains types of information that is collected and recorded by Family Life Care and how we use it.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available.

• Personal Identification Details: Name, email address, mailing address, phone number, date of birth, and government-issued identification details.
• Account & Log Credentials: Username, password, and preferences (such as light/dark mode settings).
• Payment Information: Official receipt numbers, payment methods, and billing details when transactions are processed.
• Technical Data: IP address, browser type, device information, and activity timestamps.

2. How We Use Collected Information

Family Life Care collects and uses Users' personal information for the following purposes:

• To provide our services: Including mortuary, premium collection, and policy coverage tracking.
• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To process payments: We use the information Users provide about themselves when placing an order or registering payments only to service that order/payment.
• To send periodic notifications: We may use the email address or phone number to send User information and updates pertaining to their membership status or transactions.

3. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may also disclose personal information if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the personal safety of users or the public.

4. Security of Your Data

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

5. Third-Party Services and Cookies

Our website and apps may use cookies and local storage to enhance the user experience (e.g., preserving theme preferences or session identifiers). You can choose to disable cookies through your individual browser options, but please note that some parts of the site may not function properly without them.

We also integrate with third-party verification and notification services, such as Cloudflare Turnstile for security, and Firebase Cloud Messaging for app alerts. These services may collect technical indicators in accordance with their respective privacy policies.

6. Your Data Privacy Rights

In accordance with the Data Privacy Act and other relevant regional regulations, you have the right to request access to the personal data we hold about you, request corrections to any inaccuracies, or request the deletion of your account/data when no longer legally required to be retained.

7. Changes to This Privacy Policy

Family Life Care has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at: